You may replace defected items within 7 days of delivery. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your replacement within four weeks of giving your package to the return shipper, however, in many cases you will receive a replacement more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days). Against the return, you have the option to buy anything else from us or get a Store Credit which can be used later whenever you decide to purchase.
If you need to return an item, please fill the form below with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Please note that there is no return & replacement based on Like or Dislike Factor.
Sale items (items sold at a discount from their original price) are not subject to any return unless there’s a fault on arrival.
To Apply for Replacement, please contact us at [email protected] .
We can ship to virtually any address in Pakistan. Note that there are restrictions on some products, and some products cannot be shipped to some destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.